We provide 7 days Money-back guarantee, If your Purchased Product (Standalone Product) does not work and our Support Team are not able to assist you to solve your problem. Before any refund can be granted, please contact our Support Team who will do their best to help www.xonos.co/support. Please allow 24-72 hours for our Support Team to get back to you on your support requests. We do our best to respond to your requests promptly.

xonos.co does not provide a refund for any membership plans even If you claim within 2 days to prevent abuse of our Digital Assets.

The nature of digital media (software) that can be downloaded instantly after a purchase has been made. There is no “trial” or “grace period” after purchasing any product which means all sales are final. Once you have purchased the software or digital item, there is no way to “return” it. As such refunds can not be provided.

Refunds will not be granted if you simply decide not to use the purchased products. We will assist you in solving any problem you have, but we also expect you to adequately understand what you are purchasing and why.

Some offers might include a non-refundable clause. In this case, it will be visible or linked from the offer page.

If you need any kind of support please contact us at  www.xonos.co/support. We are a third party seller and cannot provide in depth support, if further support is needed you should contact the developer or view the developers support pages, we can provide links if required.

Refund Exceptions
No refunds are provided for:

  • XONOS LIFETIME is a complete set of products at a very convenient price which we can’t refund to prevent abuse of our policy
  • Renewals are strictly non-refundable
  • Requesting a refund for the same product twice
  • If you have purchased with Bitcoin or any digital currency
  • Offers and discounts are valid for future orders only and can’t be used to ask for refunds or partial refunds of existing purchases
  • Any Membership plans

Refunds will not be offered for digital products except if the product you’ve purchased is:

  • Completely non-functional
  • and/or any product description was misleading
  • and/or you didn’t download any files from our website.

We also reserve the right to refuse a refund in the following situations:

  • You have changed your mind about an item/subscription
  • You bought an item by mistake and the product(s) was sent/already downloaded by you
  • Product was bought by a party from your PayPal account which they had legal access
  • You can not install the downloaded product
  • The product is incompatible with your system
  • The product does not function as you want
  • The product displays a message about the need to enter a license key or activation
  • You broke your website when installing the product
  • You did not receive technical support on xonos.co
  • You refused to provide to our Support Team with any access to investigate our products you are having an issue with

Please also note that:

  • You may cancel your account at any time, however, there are no refunds for cancellation
  • If you receive a refund you cannot use the downloaded products, they must be deleted/uninstalled from your sytem
  • If we agree to make a refund this will usually be made directly to the original payment method. Refunds can take up to 14 days to reflect in your account.